Certainly, here's the updated cancellation policy with the customer support email address:
1. Order Cancellation:
- Customers have the option to cancel their order before it is shipped.
- Once the order has been shipped, it cannot be cancelled.
- We do not accept returns on products, except in cases of defects or damage.
- If you receive a product with defects or damage, you may request a replacement within 7 days of receiving the product.
- To initiate a replacement request, please contact our customer support team at email@example.com.
- The replacement will be processed once we verify the validity of the claim and the product's condition.
- We offer a 1-year warranty on the box and a 6-month warranty on the bars from the date of purchase.
- The warranty covers manufacturing defects and malfunctions.
- To claim warranty service, please contact our customer support team at firstname.lastname@example.org.
- The warranty does not cover damage caused by misuse or accidents.
Please review our cancellation policy carefully before placing an order. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team at email@example.com. We are committed to providing quality products and excellent customer service.